This Privacy Notice explains how House of Gold, operated by Golden Glow Scotland Ltd (company number SC839363), collects, uses, stores and protects your personal information when you visit our website, contact us, or use our services.
Who We Are
House of Gold is a luxury spa, beauty and wellness studio located at 1 High Street, Monifieth, Dundee, DD5 4AA.
Golden Glow Scotland Ltd is the legal entity responsible for your data.
Contact details: info@houseof.gold and +44 1382 520759.
Personal Data We Collect
We may collect the following categories of personal information:
• Name, contact details, email address and phone number
• Booking information including appointment history
• Payment information processed securely through third-party providers
• Consultation and medical information required for treatments (such as allergies, conditions, medications or patch test results)
• Messages or enquiries submitted through our website or social media
• IP address, browser information and usage data collected through cookies or analytics tools
• Any information voluntarily provided by you
We only collect information necessary to provide treatments safely, process bookings, communicate with you, or comply with legal obligations.
How We Use Your Data
Your data may be used for:
• Managing bookings, appointments and client accounts
• Providing safe and appropriate treatments
• Processing payments
• Responding to enquiries
• Sending reminders or essential service updates
• Maintaining patch test or medical records for safety purposes
• Improving our website and services
• Meeting legal, insurance or regulatory requirements
We do not sell your data. We only use it for purposes directly related to your interaction with House of Gold.
Lawful Basis for Processing
We rely on the following legal bases:
• Consent – for processing optional information or sending marketing
• Contract – to manage appointments and provide treatments
• Legal obligation – to maintain certain records for health and safety
• Legitimate interests – improving services, preventing fraud, security and administration
Marketing Communications
We will only send marketing messages if you have given clear consent.
You may withdraw this consent at any time by contacting us or using an unsubscribe link where available.
Sharing Your Data
Your data is only shared when necessary with:
• Payment processors
• Booking or scheduling platforms
• Insurance providers if legally required
• Regulatory or legal authorities when required by law
• IT or website service providers who assist in running our systems
All third-party providers are required to keep your data secure and use it only for agreed purposes.
Data Storage and Protection
We take reasonable steps to secure your personal data against loss, misuse and unauthorised access.
This includes secure systems, restricted access, password protection and industry-standard safeguards.
Medical or consultation information is stored securely and only accessed by trained staff who require it for treatment purposes.
Data Retention
We keep personal data only as long as necessary for:
• Treatment and appointment records
• Legal, tax, insurance or regulatory compliance
• Resolving enquiries or issues
Consultation forms and patch test records are typically kept for up to 7 years as required under UK insurance and industry standards.
Your Rights
Under the UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict how your data is used
• Object to certain types of processing
• Transfer your data to another provider
• Withdraw consent at any time (where consent applies)
To exercise any of these rights, contact us at info@houseof.gold.
Cookies and Website Tracking
Our website may use cookies or analytics tools to improve performance, understand usage and deliver a better customer experience.
You can manage or disable cookies through your browser settings.
Children’s Data
We do not knowingly collect personal data from children under 16 without parental consent. Some treatments may require a parent or guardian to be present.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Notice or how we handle your personal data, please contact:
House of Gold
1 High Street, Monifieth, Dundee, DD5 4AA
Email: info@houseof.gold
Phone: +44 1382 520759